Frequently Asked Questions

Find detailed answers about our social platform, community features, and responsible engagement policies.

Common Questions & Answers

Browse through our categorized FAQ below. Can't find what you're looking for? Our support team is always ready to help.

What exactly is Haven Wins?

Haven Wins is a social platform designed for Canadian adults (19+) to connect, discuss, and share experiences around entertainment topics in a moderated, community-focused environment.

Is there a cost to join or participate?

No, creating an account and engaging with the community is completely free. We are a social platform, not a commercial gaming operator.

How do I create an account?

Visit our homepage and click "Join Community". You'll need a valid email address and must confirm you are 19+ and located in Canada.

Can I use the platform on my mobile phone?

Yes, our website is fully responsive and works on all modern smartphones, tablets, and desktop browsers. No app download is required.

What kind of content can I share?

You can participate in discussions, join themed groups, share relevant entertainment news, and connect with others. All content must adhere to our community guidelines.

Still Have Questions?

Our comprehensive help center covers even more topics in detail.

Visit Help Center

How is the community moderated?

We have a dedicated moderation team that reviews content and ensures discussions remain respectful, on-topic, and align with our community standards.

What are the age and location restrictions?

You must be 19 years or older and located in Canada to create an account. Access may be restricted based on your detected geographical location.

How do I report inappropriate behavior?

Every post and user profile has a "Report" option. You can also email our moderation team directly at support@havenwins.com.

Can I delete my account?

Yes, you can delete your account permanently from your settings page. Alternatively, contact support@havenwins.com for assistance.

Do you offer support in French?

Currently, our primary platform language is English. However, our support team can assist with basic inquiries in French via email.

Need More Help?

If your question isn't answered here, please don't hesitate to reach out to our support team directly.

Contact Support